Asia CEO Forum

Service Excellence Company of the Year


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JUDGING CRITERIA

The award is open to any Philippines-based organization that achieved important success within Philippines or outside of it. The accomplishment(s) must demonstrate Filipino (or mixed Filipino/expatriate) management talent performing at the highest standards which resulted to the company’s customer satisfaction.

A. Management Achievement – The management team should have demonstrated specific situations or projects where the organization was led to a new level of growth, achievement or recognition through service excellence.

B. Financial Contribution – The management team’s achievement(s) in service excellence should have resulted in a major financial input to their organization.

C. International Recognition – The management team’s accomplishment(s) in service excellence should be internationally recognizable as important to their organization. This may involve situations where the processes in other countries were enhanced or the organization’s business was expanded. It may also be that the organization gained a measurable competitive advantage over similar businesses in other countries.

D. Pioneering Achievements – The management team should have demonstrated products, services or techniques that are considered unique or innovative in service excellence in its sector and of recognizable international importance.

E. Customer Satisfaction – The company should have performed the highest standard resulting to more satisfied customers.

F. Documentation – The company should be able to show data, documents and information that helps to support that they deserve to be the Service Excellence company of the year.

The majority of demonstrable results, major new activities or initiative(s) should have occurred within the current calendar year but may have begun earlier.