Service Excellence Company of the Year
Evaluation criteria
Answer each of these in your submission. Judges evaluate evidence — numbers, named initiatives, outcomes — rather than anecdotes and unsubstantiated assertions.
- [ 01 ]
What service level standards were set, and how are they measured?
Show the standard, the measurement method, and performance against it over the current calendar year.
Up to 500 words
- [ 02 ]
What measurable results were achieved, and over what period?
Judges evaluate evidence, not general claims. Give numbers with a baseline and a date range — revenue, headcount, retention, market share, cost, emissions, whatever is material to the achievement.
Up to 500 words
- [ 03 ]
What was distinctive or innovative about the approach?
Name the initiative. Explain what had been tried before, what changed, and why the approach was not the obvious one.
Up to 500 words
- [ 04 ]
What was the contribution to the Philippines beyond the organization itself?
Employment created, capability built, communities served, or standing raised for the country abroad. Be specific about who benefited and how.
Up to 500 words
- [ 05 ]
What independent evidence supports this nomination?
Audited figures, third-party certifications, published rankings, client references, media coverage. PwC validates submissions, so cite sources that can be checked.
Up to 500 words